filters
state:
Show
city:
Show
category:
Show
product:
Show
I live in Cottage grove Wis, I have two stores near me and I go to both. The west town store is wonderful helpful and goes above and beyond in every way. That store is Not with JcPennys. When ever I can, I go to that store because of the customer service. The store at...
Read more
I didn't like
  • Rude customer service
  • East town madison wis
#888200
Reply to reviews
Everytime i go to shop at Sephora in the Merced CA mall and spend alot of money i never am given or even offered any of the ready made samples like tiny tube of lotion or perfumes, nothing. I literally have to request if i can get a sample. And when i ask i'm told we...
Read more
2.8
#880097
Reply to reviews
In January I bought a nars lip balm that completely fell apart. When I took it back they said it looked used and there was nothing they could do. So I contacted customer support and they said they would refund me the $26.00..well here we are 5 months later with no...
Read more
2.5
#857849
Reply to reviews

Other Product Review

Sephora
#777846
2.9
Details
Horrible customer service. Never got a response. Ulta is my new make up store.
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website

Sephora Staff Review

Sephora
#777597
3.0
Details
Worst costumer service ever stood there wondering for 15 minutes waiting for someone to ask if I needed help. When I asked one girl she told me she's busy cleaning to close in 30 minutes
Comment
Show
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

Sephora Staff Review

Sephora
#754369
3.7
Details
Went to Sephora which is inside the Northpark mall in Davenport, on 18 Dec 2015 at about 0540 pm and received the worst customer service ever by one of their new employees, Heather is her name. I'm a regular customer there and fortunately fir me was on of the employees that knew me. Persons like this shouldn't have this type of work. They damage the company reputation and steer customers away.
Comment
Show
Price Affordability
Product or Service Quality
Value for money

Sephora Staff Review

Sephora
#701465
2.3
Details
Don't go to the one on 42nd and Madison. Not sure if it was because I was Asian but the sales didn't care at all. I asked her a question and she just brushed it off and told me she would be back. Then I saw her with other customers when i was waiting for her.
Comment
Show
Customer service
Product or Service Quality
Staff
Value for money
I wanted to exchange a perfume that I received as a gift for Mothers Day. I did not have the receipt and did not expect a problem as I purchase quite a bit from Sephora. They would not allow me to exchange it and could not give me reason. The manager told me they use...
Read more
Anonymous
Anonymous

It really is a third party system. The employees at Sephora have no control over whether or not you can return the perfume. There are certain rules etc. but mainly if you re...

1.0
#851758
Reply to reviews
I am just totally disgusted with the experience of retuning certain items to sephora that was casing a bad reaction. However I had no receipt and was looking for a credit since I purchase 1000 of dollars at this store and to my surprise a get a denied receipt ????? ...
Read more
1.8
I didn't like
  • Poor customer service
  • False advertising
  • False claims
#848547
Reply to reviews
Sephora Singapore. Ordered Foreo Luna 2 for combination skin online and Sephora sent me one for sensitive skin instead. Numerous calls to help line was greeted by answering machine. Calls were not returned. E-mails were not replied. When I called up their retail...
Read more
1.0
#842338
Reply to reviews
So, i am getting married on Saturday and decided that I would go to Sephora in San Francisco Union Square on my lunch break and buy Christian Dior Foundation, marc Jacobs eyeliner, bobby brown eye cream, anastasia contour palatte and eye brow pencil and some fake...
Read more
2.3
I liked
  • Rachel
I didn't like
  • Rude customer service
#830056
Reply to reviews
I ordered over a hundred dollars worth of items online and recvieved and empty box! When i called customer service in was on the phone for three hours! With rude cusomer service agents who kept hanging up on me! I was given nothing for compensation! Never again will i...
Read more
Anonymous
Anonymous

I also just had a terrible experience with Sephora customer service. They will not allow me to apply a $100 gift card to my order and lied about returning my message. Service ...

#811126
Reply to reviews

I have had an account with Sephora for 14 years, I went to log in and got a prompt that my password needs 6-12 characters, I have always had the same password which is 5 characters, now all of a sudden its not accepted, I emailed Sephoras customer service and got...
Read more
#799547
Reply to reviews
Sephora just started using a fraudulent company called the retail equation/the retail report. They illegally track your so called returns and then deny you a return based on incorrect information. This is a warning ....dont shop at Sephora. I called to correct an error...
Read more
Anonymous
Anonymous

Sephora has lost our business forever. No customer service in English. Disgraceful!! We called about a so called RETAIL REPORT that reported incorrect purchases and returns an...

1.4
#798726
Reply to reviews