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Today received 4th order in a row without a single sample as ordered. No excuse. Just nothing. Often I place the order JUST for samples since in this case, I'm looking for a new foundation. Also, on 12/9, rec'd order with an expensive, dried out Tom Ford Mascara. I...
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2.4
#1158209
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I ordered Huda beauty palette and I realized I wasn’t logged into my account so I didn’t get the points. I called customer service and the lady was sarcastic with me and laughed at me when I told her. I bought it with my boyfriends credit card because that was his...
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2.8
#1155859
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I signed up for subscription for sephora. I got my first bag in September. My credit card has expired and I didn't update in time so I lost my subscription. The distance service lady assured me that even though it was October and I would not get a bag I would...
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2.3
#1155112
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I have been locked two of my accounts and when I attempted to contact customer service, it was until the third time I got their response after waiting like half an hour. The man told me he would reactivated my account and I had to wait up to 2 days to use it again....
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3.0
#1154944
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This is the third time I've ordered and not received any free samples even though I've indicated my selections. This last time I placed an order specifically to receive a free item contingent on my order total. I didn't receive that item either. While I do understand...
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#1152067
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Doesn't matter the location, whenever I go into one of these dam stores, I receive the worse "service" (if you can even call it that), and by far the absolute worse shopping experience. God forbid you should ask a sales associate for help. Usually, as soon as I get an...
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1.5
#1149206
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I did not receive any free samples or substitutes for the samples. Customer service says they only send them when they feel like it which to me says they have no intention of sending them. It is false advertising. If you don't have them at time if shipping then you...
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1.0
I didn't like
  • False advertising
  • Customer service
#1144827
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I contacted Sephora by phone and it was my first time to do that.It was the most horrible customer service I have ever encountered.The customer rep,Thankreet,was rude and is definitely not fit to be a Beauty Insider agent.I hope you guys record your calls so you can...
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3.0
#1142371
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Happened recently, first place two orders. and notice that i forgot to add one item to it. I called customer service immediately tried to cancel or add one item to it. I waited for at least 10 mins for one customer to pick up. He told me that the order is in progress,...
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1.0
I didn't like
  • Poor customer service
#1131241
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Called Sephora at St. Louis Galleria to check on a product. The person said 'yes, we should have it'. Well do you or do you not have the product. Yes, we have the product. Drive to the mall and they 'do not have it'. Second time at same place. Looking for Hourglass. I...
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1.0
I didn't like
  • Customer service
#1130260
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