Sephora
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Sephora Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sephora has 2.0 star rating based on 154 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Sephora to a friend or colleague.
- Rating Distribution
Pros: Range of products, Variety of products, I cant think of one thing.
Cons: Poor customer service, Service, Being lied to by representatives.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sephora has 2.0 star rating based on 154 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Sephora to a friend or colleague.
- Rating Distribution
Pros: Range of products, Variety of products, I cant think of one thing.
Cons: Poor customer service, Service, Being lied to by representatives.Recent recommendations regarding this business are as follows: "Don't believe what they tell you", "I don’t know why I also buy a card and it get over scratched", "The item should not be so hard to return", "DO NOT GIVE SEPHORA A PENNY OF YOUR MONEY", "Avoid shopping at Sephora for poor cust. service!".
Most users want Sephora to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Sephora Reviews
"Order info"
The package was delivered in front of the door but it's not there and the one who delivered didn't even knock
"Return"
Manager told me I have 90 days for a return, that they had extended the return policy because of Christmas. When I went to return for store credit, they...
Chateauguay, Quebec
Order info
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orland Park, Illinois
Return
- Good products
- Expensive
Preferred solution: Full refund
User's recommendation: Don't believe what they tell you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective product
Preferred solution: I would like to get new product deliver at home
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing items on several orders
Hello community,
This post is a request for help or ideas of what I can do.
In the last few weeks, three of my orders have been missing product.
The first order was missing an hourglass brush, I contacted costumer service and they sent the brush back, which by the way never arrived.
The second order arrived missing a milk makeup bronzer and again I contacted customer service and they said that because they had already fulfilled my request for the hourglass brush, they couldn't do anything about it.
Today I received another package missing a lip plump from Tarte and again the response was: there's nothing we can do.
I'm tired of this situation happening over and over again, I feel like I can no longer trust Sephora and that I'm going to need to do my shopping on other sites, because their negligence is unacceptable.
I'm Sephora Rouge, I spend tons of dollars at Sephora a year and it feels like I'm being ripped off.
I'm losing hope, taking a huge loss and having a terrible consumer experience.
What else can I do about this situation? Has anyone ever experienced this? I need urgent help.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Never issued a refund
Company fixed the issue and I have been provided with apology.
Preferred solution: Cancellation of amount due
Sephora USA has established as a policy to seno defective products to customers who do not have the possibility to return them. For example, those that are sent by courier abroad. In this December ou
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Androgeny
Sephiora you need to be ashamed of yourself. For having commercials with men and a mustache and their face are made up.
We already have a big problem with children. Not knowing what identity they want to be gender Real silent and you are just adding salt to the wound. Why would you need a commercial? Would a man wearing lipstick and a full face of makeup to sell your products?
Is disgustand I will strongly consider not supporting software and buying any of their products. If you have to go to these drastic extremes, it doesn't make any sense and is hurting our children.
Our children have enough to deal with in this evil vow word. Bro, so why would you do that
Preferred solution: Stop damaging our children by having commercials with men. Wspring beard mustache, and a full face of makeup is disgusting. Stop it already.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I don’t why the card I bought is not good I over scratched it
Preferred solution: Deliver product or service ordered
User's recommendation: I don’t know why I also buy a card and it get over scratched
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Georgia
Un happy with customer service
User's recommendation: The item should not be so hard to return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm tired of them pushing the LGBT community and commercials. Our children are confused enough
Preferred solution: Stop with The androgenus commercials
Chicago, Illinois
Customer service does not exist for this company
Did not learn that getting screwed by Sephora once wasnt enough I decided to order again and they rewarded me with CHANGING MY ADDRESS THEN ACCUSING ME OF NOT UPDATING MY APPLE PAY ADDRESS AND 113$ WORTH OF MERCHANDISE ROAMING AROUND ANOTHER CITY
yep !
Sephora has an excuse for everything they do wrong and its always the customers fault
So basically I ordered , used Apple Pay and immediately see they have CHANGED my address to a place I lived 15 years ago BUT ACCUSED ME OF NOT UPDATING MY APPLE PAY ADDRESS and that the default address in my account is for shipping !
My default address is correct so whats the problem???
Well according to Sephora its now my problem. I must track down the shipment in another city and refuse delivery so it can be sent back to Sephora.
Then I must call again and ask for a refund
Then I must call again and check to see when the order returns. Then after waiting I must call again to make sure they received the returned package. Only after they get the returned package they will refund money but it could be 30 days or more
Seriously.
What do they have customer service for exactly???
They can not fix ordered. They can not correct their own mistakes
They then blame the customer
And lie to the BBB when I filled a complaint
The state of California Attorney should investigate them and put them out of business
I will forever regret I ever purchased anything from Sephora
Never will again and will tell everyone I know they just rip people off with no consequences
User's recommendation: DO NOT GIVE SEPHORA A PENNY OF YOUR MONEY
Hoffman, New Jersey
A returned product
User's recommendation: Avoid shopping at Sephora for poor cust. service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Can’t log in to my account says wrong number
User's recommendation: Make it easy to get on the website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Refund
Unsucribe my automática ordens
Preferred solution: Full refund
Melbourne, Florida
Sephora in Viera
User's recommendation: Your choice
About
Sephora is a beauty-retail concept founded by Dominique Mandonnaud in France in 1970. Owned by Louis Vuitton Moet Hennessy (LVMH), the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer. Sephora offers a broad range of product categories including skincare, color, fragrance, body, smilecare, and haircare, Sephora has developed "Science of Sephora" - program ensuring the skilled Sephora's team to identify skin types, have knowledge of skin physiology, the history of makeup, application techniques, the science of creating fragrances. Today Sephora operates approximately 1,300 stores in 27 countries worldwide, with a base of over 300 stores across North America.
Sephora is ranked 334 out of 1748 in Cosmetics and Personal Care category
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