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So I called about a lost gift card that was never used. They have no record keeping methods to get me back my gift card. They have the capability to report a gift card lost or stolen but nothing they can do to replace it. So what happened to all these unused funds from...
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#1171786
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I am totally with you on this. Looking forward to receiving your delivery only to be completely disappointed is an awful feeling. I still don't even have my order so I'm really disappointed too! I made an original order on 26th Dec. It was cancelled by Sephora. I made...
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1.0
#1164787
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My 1st order. I ordered and received a beautiful lipstick that I love but I did not get the 3 free samples I chose with my order. I wasn't even told any sample was out of stock until well after my order was placed. I did however, receive 3 other samples ( a shampoo, a...
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#1163263
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Sephora - Terrible Indian customer service

Sephora
#1167881
1.1
Details
Sephora has the worst customer service I've ever encountered. It's all Indian based. The guy couldn't even understand what I was asking. He just kept saying he could t help. Unreal! I expected more from this company
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Sephora - Laura

Sephora
#1079373
1.0
Details
The sephora in jcpennys conroe tx Employee Randi needs to be sent to customer service school to learn how to talk and treat customers. Yelling across the store at a customer is very disrespctful. I will not shop there ever again nor will my famiy and I will make sure that everyone knows how horiable employees u hire by posting on every social meda. Thank you.
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Sephora Customer Care Review

Sephora
#981850
3.3
Details
I ordered a product online I didn't like it wanted to return or exchange for something else. Now I know this time of year is so busy...but I have never been treated so rudely.. sad because I shop there so often now I only feel like ordering online. This was in JcPenneys in Brighton Co.
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Sephora Customer Care Review

Sephora
#981845
4.8
Details
Sephora at Cordova Mall Pensacola Florida. Great staff, prompt service, polite employees, hassle-free returns. Variety of products always available. Very pleased to do business here. 5*
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Today received 4th order in a row without a single sample as ordered. No excuse. Just nothing. Often I place the order JUST for samples since in this case, I'm looking for a new foundation. Also, on 12/9, rec'd order with an expensive, dried out Tom Ford Mascara. I...
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2.4
#1158209
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I ordered Huda beauty palette and I realized I wasn’t logged into my account so I didn’t get the points. I called customer service and the lady was sarcastic with me and laughed at me when I told her. I bought it with my boyfriends credit card because that was his...
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2.8
#1155859
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I signed up for subscription for sephora. I got my first bag in September. My credit card has expired and I didn't update in time so I lost my subscription. The distance service lady assured me that even though it was October and I would not get a bag I would...
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2.3
#1155112
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I have been locked two of my accounts and when I attempted to contact customer service, it was until the third time I got their response after waiting like half an hour. The man told me he would reactivated my account and I had to wait up to 2 days to use it again....
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3.0
#1154944
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This is the third time I've ordered and not received any free samples even though I've indicated my selections. This last time I placed an order specifically to receive a free item contingent on my order total. I didn't receive that item either. While I do understand...
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#1152067
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Doesn't matter the location, whenever I go into one of these dam stores, I receive the worse "service" (if you can even call it that), and by far the absolute worse shopping experience. God forbid you should ask a sales associate for help. Usually, as soon as I get an...
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1.5
#1149206
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I did not receive any free samples or substitutes for the samples. Customer service says they only send them when they feel like it which to me says they have no intention of sending them. It is false advertising. If you don't have them at time if shipping then you...
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1.0
I didn't like
  • False advertising
  • Poor customer service
#1144827
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