filters
state:
Show
city:
Show
product:
Show
After trying to use a gift card for 50$ on their official app, my entire card was depleted and after 4 emails and a call to their customer service line I have gotten no answer for what happened nor any refund for my lost money. I haven’t received any items or been told...
Read more
1.2
#1234211
Reply to reviews
I worked out a great order for sephora for my birthday On products I love and have been using. I had an order of little over $350 dollars I was working on and preparing for with my birthday money I go to pay/order and they won't allow me. A valid card I'm not a kid....
Read more
Anonymous
Anon

Ummm is your card from the Philippines? Sephora definitely does not care about your race

2.3
Spanish Fort, Alabama
I liked
  • I cant think of one thing
#1222406
Reply to reviews
DO NOT PAY FOR FLASH SHIPPING if you love in the South Florida area!!!! It is slow, I wait more than 2 days (which 2 day shipping is promised). When I call to let Sephora know, they gave me a $5.95 store credit and called it a day. The full payment of $9.99 is...
Read more
2.2
#1212981
Reply to reviews
I placed an order on January 25th and after two weeks I still hadn’t received it. I go online and it says my order was cancelled. So, I checked my bank and they never took the money from my account so I reordered. Finally after two more weeks I received a package from...
Read more
1.0
#1189325
Reply to reviews
ordered online from Sephora and it says it takes 1-3 business days before it ships. That was over 2 weeks ago, my card is charged and it still says in process. I called and they said they would contact fulfillment & get it shipped & id receive an email of the call etc....
Read more
1.0
#1188246
Reply to reviews
I recently ordered online, i purchased my item's and it was pending for two day's , i had to call to only find it out my order was cancelled, so had to re oder through phone, then i recive an email saying my oder was motified due to some of the products i purchased...
Read more
AnnoyedGazelle
AnnoyedGazelle

YES!!!! That is why I only shop at Ulta now.

1.0
#1184169
Reply to reviews
Show

Sephora - Express shipping was horribly late

I ordered a fenty beauty foundation about two weeks ago, as the ones in my local Sephora were sold out in my shade, and I also bought the express shipping option because I needed it for an event last Thursday. It still has yet to come in, and there is no word on whether it has been cancelled or delayed or anything. I’m very angry and upset with Sephora’s online shopping.
2.8
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1180780
Reply to reviews
I love shopping online. So convenient, and easy. I also love cosmetice/makeup/girly stuff. The last several times I have ordered from Sephora, they have messed up my order and will offer no remuneration. It's almost always related to the samples or promos that I...
Read more
Anonymous
Upset1

ULTA is worse!!!!!!!!!!

2.6
I liked
  • Products i received
I didn't like
  • Rude and generic customer service and response
#1174760
Reply to reviews
So I called about a lost gift card that was never used. They have no record keeping methods to get me back my gift card. They have the capability to report a gift card lost or stolen but nothing they can do to replace it. So what happened to all these unused funds from...
Read more
#1171786
Reply to reviews
Show

Sephora - Terrible Indian customer service

Sephora has the worst customer service I've ever encountered. It's all Indian based. The guy couldn't even understand what I was asking. He just kept saying he could t help. Unreal! I expected more from this company
1.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1167881
Reply to reviews