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I first started shopping Sephora when they opened a new store in the Chula Vista area. It became a true addiction to me.

Once I even spent close to my entire tax return check on makeup. So, I always had alot of points. Every time I would come in and purchase, I would be able to get a 'gift'.

Fast forward, we moved and so I began to shop in the Fashion Valley mall(they have two store there, one in the JC Penny).

When I came in to buy once, they told me that I was 'negative' several hundred points, meaning they supposedly gave me too many gifts!!! I was dumbfounded. When I asked them to tell me the so-called overabundance of gifts I received, the young lady began to list items that I had purchased a few months back from that store. I told her she was mistaken, but she said that all I could do was call their corporate office.

I felt humiliated, like I was being accused of stealing something. I didn't come back to that store for several years. Then during Christmas-time in 2012, I couldn't help myself. I went into the JC Penny Sephora.

I told the male sales associate about what happened to me and he apologized profusely and offered to open up a whole NEW account for me with a different email. So I purchased some items, probably close to about $200. I didn't return to Sephora again until yesterday(March 2013). I had $210 worth of items to purchase and I asked what my current points were.

Lo and behold! I was told my account was over $300 in the negative!!! The manager came up and started asking me questions and I told her my story, she just stared at me as if I were telling a big story. The young sales associate told me that the best she could do was offer to open up ANOTHER new account for me!!

Unbelievable! Why would I let them do that to me a THIRD TIME?!!!! I told her that if I obviously do not have access to their computers and haven't been in there for over a year, it must be one of their employees who is using other customers cards to obtain gifts! I advised that if they could not resolve the issue of the negative points, then they could keep their product!

And I WILL NEVER GO BACK TO SEPHORA AGAIN. If anyone else has ever had this problem at Sephora, I encourage you to report this as I feel someone there has found a way to acquire free gifts at the expense of it's loyal customers.

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Guest

You know that you lose points when you return stuff right?

If you return a $100 item and redeem a 100 point perk, you are out 200 points.

Guest

i know someone who had a similar experience, what you can do instead of having your name in your account put "ask for ID (followed by your name)" so that your name is verified to know that it is you. However, make sure to include all over information so that your account could be found easily.

Guest

You also go into the negative point range if you return products, so be aware of that!

Guest

If that's going on then the managers know about it. I am a sephora employee and I can't use other accounts when I purchase, (tried to buy my cousins birthday gift and give her the points and they didn't let me) and also no one else but us has access to our account.

If our mom shops while we are working their points go to waste if they don't have an account cause they can't use a sephora employees. :/, I've had someone come up to me with a similar issue (her card had action in a sephora in FL) and All we could do at the store was give them a new card or change their information so that whoever was using it didn't have access to it anymore (my suggestion is to open an account online, shop without showing your BI then call 1-877- Sephora with your receipt in hand to claim those points. You can tell the representative of your problem each time because they will catch on eventually but that'll probably call attention to the store.

(Who would go through all that trouble after all) good luck with all and remember sephora is very costumer friendly and guided to. We do everything and beyond for you guys to leave happy.

Guest

Sephora employees do have access to accounts, but reward gifts scan at registers with or without entering a person's beauty insider account. Meaning they would not need to *** someone's account and cause them to go into a points deficit if they wanted a gift.

Even if an employee was taking points from client's accounts - they have access to millions of accounts, why would they target one individual so heavily as to cause them to go negative.

They would do someone with a lot of points, and would never take enough that would cause someone to notice. The person taking points from your account is a friend/family member who knows you have an account and is giving your name/birthdate or email at checkout.

- Former employee.

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