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Contact Sephora Customer Service

How to Reach a Person at Sephora

Verified Contact Information

Toll-Free Number:

  • 1-877-737-4672
    U.S. or Canada
Call customer service

Customer Service:

  • 1-888-866-9845
    Hearing impaired/TTY

Sephora Email:

accessibility@sephora.com
Accessibility

Sephora Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Sephora Phone Number
1 (877) 737-4672
Average Hold Time
00:02:50
Average Calls duration
8 minutes
Most Popular Sephora Email Address
accessibility@sephora.com
Sephora Live Agent Availability
36% of callers successfully reach a real person
Issue Resolution Rate
Low (23% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Sephora?

Most Popular Number:

(877) 737-4672
U.S. or Canada
Total calls: 777 Issues resolved: 57 Last call: May 4, 2026

Sephora is one of the most well-known cosmetic brands in the world. If you want to speak to a live customer care representative, contact the company by phone. Sephora customer service phone number is 877-737-4672. Call this number to get information about the company’s assortment, new arrivals, sales and discounts, shipping and delivery policies, pricing, and address other inquiries. The busiest day for Sephora customer support is Monday due to the high volume of incoming calls.

While there is no Sephora email for general consumer assistance, customers can connect to a company representative via live chat. If you are having trouble navigating Sephora website, send your report to accessibility@sephora.com, and tech support will help you.
If you actively use social media, message Sephora on Facebook, Twitter, Instagram, or YouTube.

The global corporate office is located in Neuilly-sur-Seine, France. The American headquarters is located in San Francisco. Sephora address for the main US branch is 525 Market Street First Market Tower 32nd Floor, San Francisco, California. Along with its main office in California, the company has corporate offices in New York, Mexico City, São Paulo, Montreal, and Toronto.

Representatives and Beauty Advisors are available Monday through Friday from 5 am to 9 pm PT. On Saturday and Sunday, the support team operates between 6 am and 9 pm PT. Both Sephora live chat and support phone line are available within these business hours.

Customers can speak to live company representatives not only via phone, but also via Sephora live chat. To start the chat, click the “Customer Service” button in the “Help” section (you can find it at the bottom of the page). Then, select the “Chat with Us” option to proceed.

PissedConsumer Club

Contact Information

Sephora Website:

Sephora Help Center:

Corporate Office Address:

Sephora USA, Inc.
525 Market Street, First Market Tower, 32nd Floor
San Francisco, California 94105
United States

Other Info (opening hours):

Representatives Hours:

Monday - Friday: 5:00am - 9:00pm PT

Saturday - Sunday: 6:00am - 9:00pm PT


More contact details

Summary of Sephora Customer Service Calls

848 TOTAL
CALLS
07:43 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sephora?

Shipping and Delivery Question:

  • “Missing order”
  • “Wrong product”
  • “My parcel is not deliver”

Request for Information Question:

  • “Want to know when April sale is coming”
  • “Order confirmation”
  • “Need customer support”

Payments and Charges Question:

  • “Pay bill”
  • “Je faire le command ce matin avec klana je veux le payment svp”
  • “Credit card”

Product/ Service Question:

  • “Technical”
  • “Problem with product”
  • “Need product help”

Cards Question:

  • Gift card question
  • “Card issues”
  • “When I add my credit card on my Sephora account t , it says invalid”

Return/ Replace Question:

  • “Return”
  • “Lost my points when I changed my address I need those points back”
  • “I Want To Change My Order Number FN88184176”

Account Question:

  • “Reward points”
  • “Beauty rewards”
  • “Incomplete redemption code”

Employment Question:

  • “W2”
  • “Becoming a supplier”
  • “Proof of employment”

Activation/ Cancellation Question:

  • “Cancel orders and unauthorized purchases made my underage daughter”
  • “Cancel”
  • “Cancelar pedido”

Staff Question:

  • “Extremely poor customer service !!”
  • “Rude and discrimination”
  • “Customer Service”

Refund Question:

  • “Refund issue”
  • “Refund”
  • “I want a refund for the item that is unavailable”

Website/ Application Question:

  • “Problem with website”
  • “Website not taking my order”
  • “Application”

Other Question:

  • “Reclaim”
  • “Recliner”
  • “I know if they carry Tom Ford the body spray the white white bottle”

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