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I contacted Sephora by phone and it was my first time to do that.It was the most horrible customer service I have ever encountered.The customer rep,Thankreet,was rude and is definitely not fit to be a Beauty Insider agent.I hope you guys record your calls so you can...
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3.0
#1142371
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Happened recently, first place two orders. and notice that i forgot to add one item to it. I called customer service immediately tried to cancel or add one item to it. I waited for at least 10 mins for one customer to pick up. He told me that the order is in progress,...
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1.0
I didn't like
  • Poor customer service
#1131241
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Called Sephora at St. Louis Galleria to check on a product. The person said 'yes, we should have it'. Well do you or do you not have the product. Yes, we have the product. Drive to the mall and they 'do not have it'. Second time at same place. Looking for Hourglass. I...
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1.0
I didn't like
  • Poor customer service
#1130260
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Short Review on November 13, 2016

Sephora
#954061
4.9
Details
I love my Sephora in Minot! They're great!!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
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Sephora Shipping Service Review

Sephora
#946513
3.3
Details
I bought the Flash 2 Day Shipping Subscription and it got delivered to me 7 days later and they never reimburse me for that inconvenience especially it's a service I'm paying for. HORRIBLE CUSTOMER SERVICE! HANG UP ON YOU MORE THEN ONCE, DOESN'T RESOLVE YOUR PROBLEM AND EXTREMELY RUDE !!!! Never buying again from Sephora !!!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Sephora Customer Care Review

Sephora
#879426
Very poor customer service, Sephora in JC pennys the rep refused to accept my return purchased online, I had the receipt and It was br d new un opened. I received the wring color. She said I had to go to the Big store to do it, that she could not do anything.
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Body Care Review

Sephora
#826949
1.1
Details
I'll never come back to order anything in Sephora anymore. I was order some skin care.. It was almost 200$. And they said 3 days shipping. But now is 4 days already, i get none. And they also said when my order has shipped, they'll send me another email. But i get none. BAD STORE
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website
Very unhappy with Sephora online. A week ago I placed an order for three items online. Two days later one of the items went out of stock, but with my order already being processed I assumed I was safe and I was going to receive the product. Boy, was I wrong. The order...
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Anonymous
Serena

Same thing happened to me. They just cancel my order when I thought I won't be affected by the later on out of stock situation. No contact at all. Person on the phone didn't e...

2.8
#1123659
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Sephora - 5 TIMES SQUARE NEW YORK
My experience today was really depressing at 5 Times Square. I am a vib rouge and I already had purchased $209 worth of fenty new galaxy launch today during my work lunch break I came to 5 Times Square after 5pm after my work to exchange 2 of the eyeliners from fenty...
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1.0
#1122350
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I had the misfortune of winning a gift card for Sephora. I went in the store to find items I might want to try. Not one sales associate offered any type of assistance let alone took the time to make any recommendations of products I might want to try. The associates...
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1.0
#1115485
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With Christmas time almost here I'm sure a lot of us will be ordering stuff online thinking that we can bring it back for a return or an exchange or even a credit to the Fayetteville North Carolina store and Cross Creek Mall. You cannot bring Sephora products Sephora...
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1.7
#1111754
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I made a purchase from sephora.com in the total of $64.25 including shipping, and used a $50 gift card to pay for the majority of the purchase, placing $14.25 on a debit card. The package never arrived. When I called customer service, I was told it could be replaced,...
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1.6
I didn't like
  • Being lied to by representatives
  • No digital security
  • Poor customer service
#1085939
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Sephora NZ online shopping. I tried to purchase Kat Von D foundation which was advertised at 50% off in their recent sale. However when I added the products to my shopping cart I wanted no discount came off. Apparently (according to their customer service department)...
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1.0
#1070892
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This is the third time within two months that my orders were missing samples. In my recent order, I placed an order shortly after a new sample was released. My order confirmation showed that I was going to get all three. My order arrived and only two samples were in...
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1.0
I didn't like
  • Service
#1069314
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