DO NOT PAY FOR FLASH SHIPPING if you love in the South Florida area!!!! It is slow, I wait more than 2 days (which 2 day shipping is promised). When I call to let Sephora know, they gave me a $5.95 store credit and called it a day. The full payment of $9.99 is...Read more
I placed an order on January 25th and after two weeks I still hadn’t received it. I go online and it says my order was cancelled. So, I checked my bank and they never took the money from my account so I reordered. Finally after two more weeks I received a package from...Read more
ordered online from Sephora and it says it takes 1-3 business days before it ships. That was over 2 weeks ago, my card is charged and it still says in process. I called and they said they would contact fulfillment & get it shipped & id receive an email of the call etc....Read more
I recently ordered online, i purchased my item's and it was pending for two day's , i had to call to only find it out my order was cancelled, so had to re oder through phone, then i recive an email saying my oder was motified due to some of the products i purchased...Read more
Sephora - Express shipping was horribly late
I ordered a fenty beauty foundation about two weeks ago, as the ones in my local Sephora were sold out in my shade, and I also bought the express shipping option because I needed it for an event last Thursday. It still has yet to come in, and there is no word on whether it has been cancelled or delayed or anything. I’m very angry and upset with Sephora’s online shopping.
I love shopping online. So convenient, and easy. I also love cosmetice/makeup/girly stuff. The last several times I have ordered from Sephora, they have messed up my order and will offer no remuneration. It's almost always related to the samples or promos that I...Read more
- Products i received
I didn't like
- Rude and generic customer service and response
So I called about a lost gift card that was never used. They have no record keeping methods to get me back my gift card. They have the capability to report a gift card lost or stolen but nothing they can do to replace it. So what happened to all these unused funds from...Read more
Sephora - Terrible Indian customer service
Sephora has the worst customer service I've ever encountered. It's all Indian based. The guy couldn't even understand what I was asking. He just kept saying he could t help. Unreal! I expected more from this company
I am totally with you on this. Looking forward to receiving your delivery only to be completely disappointed is an awful feeling. I still don't even have my order so I'm really disappointed too! I made an original order on 26th Dec. It was cancelled by Sephora. I made...Read more
My 1st order. I ordered and received a beautiful lipstick that I love but I did not get the 3 free samples I chose with my order. I wasn't even told any sample was out of stock until well after my order was placed. I did however, receive 3 other samples ( a shampoo, a...Read more
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