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I placed an order through Sephora for an item to be delivered via courier to my place of work. I have all my packages delivered to work as Reception can sign for the delivery. We are a government office which is open to the public from 9.00am to 5.00pm. At 4.50pm on...
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1.0
I didn't like
  • Fraudulent behaviour
#1048164
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I found out that sephora does discriminate people by looks
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Anonymous
mel

and age . they will always wait on young people but it is the older ones who spend the money, i never get help at Sephora Topanga, bad customer service and i am a rouge. sep...

1.0
#1041490
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Sephora store security very unprofessional and quite rude. Harassing a potential customer for not buying a product upon leaving a store is totally unacceptable. They need to be better trained and controlled by store management. Witnessed this incident with a lady was...
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#1024960
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Sephora Shipping Service Review

Sephora
#946513
3.3
Details
I bought the Flash 2 Day Shipping Subscription and it got delivered to me 7 days later and they never reimburse me for that inconvenience especially it's a service I'm paying for. HORRIBLE CUSTOMER SERVICE! HANG UP ON YOU MORE THEN ONCE, DOESN'T RESOLVE YOUR PROBLEM AND EXTREMELY RUDE !!!! Never buying again from Sephora !!!
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Advertised vs Delivered
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Sephora Customer Care Review

Sephora
#879426
Very poor customer service, Sephora in JC pennys the rep refused to accept my return purchased online, I had the receipt and It was br d new un opened. I received the wring color. She said I had to go to the Big store to do it, that she could not do anything.
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Body Care Review

Sephora
#826949
1.1
Details
I'll never come back to order anything in Sephora anymore. I was order some skin care.. It was almost 200$. And they said 3 days shipping. But now is 4 days already, i get none. And they also said when my order has shipped, they'll send me another email. But i get none. BAD STORE
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Sephora Online Order Review

Sephora
#779291
2.4
Details
I am a huge online shopper. I ordered about 50 dollars in merch and expected it to get here. I check my emails and find that it has been returned... They refunded me in store credit, so I went back on and bought something else. It shipped out 2 week ago which was 2 weeks after I ordered it and it still hasn't arrived. This isn't the first time this has happened to me while shopping with Sephora.
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Customer service
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I went into sephora the other day and i must tell everyone i was so shocked and uncomfortable, i was pushed by 3 diffrent women while i was just trying to look at makeup. I wasnt standing in the middle of the walk way i was just trying move around people , anyways i...
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#1017674
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Just went into your Plaza Bonita Sephora to pick up some new lashes and I wasn't there for more than 2 minutes with my son in his stroller and an associate asked if I need help and in the same breath basically told me to put my stuff in a basket or they'll think I'm...
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1.0
#996833
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So, my friend and I finally had off time from work and decided to go to our Canton, CT Sephora location to learn how to do our contour face look and buy all the products for it. I arrived before my friend and requested a makeup artist to do so. They told me they would...
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3.1
#983889
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I'm a frequent buyer and I was very excited with my recent online purchase at sephora, but decided to return/exchange some beauty products that turned out unsuitable for my preferences. Other than that, I am satisfied with the online services as usual. This event just...
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Anonymous
Anonymous

Bye Felicia

2.9
#969868
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I have never dealt with a worse company. I wonder why they are here. Briefly, i live in nyc and am close to many of their stores and it's convenient to shop there. Supposedly i have amassed thousands of points, im a "rouge vip" customer BUT they cant seem to get my...
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1.0
#967059
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Wow, this is the first time a company actually flat out LIED about why they did not use expedited shipping during a promotion which stated if I buy a certain dollar amount, they would pay for 3-day shipping. One week later and it is still not here. When I asked...
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Anonymous
Anonymous

https://www.bbb.org/greater-san-francisco/business-reviews/skin-care/sephora-in-san-francisco-ca-17501/reviews-and-complaints

#958959
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The attitudes of the staff at sephora in Scarborough Ontario is appalling. They laugh at and make fun the customers not only behind their backs but right in front of them. If you ask a question you are made to feel ***. These people are supposed to supply a service (...
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I didn't like
  • Service
  • Rude customer service
  • Poor customer service
#955959
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