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Happened recently, first place two orders. and notice that i forgot to add one item to it. I called customer service immediately tried to cancel or add one item to it. I waited for at least 10 mins for one customer to pick up. He told me that the order is in progress,...
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1.0
I didn't like
  • Poor customer service
#1131241
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Called Sephora at St. Louis Galleria to check on a product. The person said 'yes, we should have it'. Well do you or do you not have the product. Yes, we have the product. Drive to the mall and they 'do not have it'. Second time at same place. Looking for Hourglass. I...
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1.0
I didn't like
  • Customer service
#1130260
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Very unhappy with Sephora online. A week ago I placed an order for three items online. Two days later one of the items went out of stock, but with my order already being processed I assumed I was safe and I was going to receive the product. Boy, was I wrong. The order...
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Anonymous
Serena

Same thing happened to me. They just cancel my order when I thought I won't be affected by the later on out of stock situation. No contact at all. Person on the phone didn't e...

2.8
#1123659
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Sephora - Laura

Sephora
#1079373
1.0
Details
The sephora in jcpennys conroe tx Employee Randi needs to be sent to customer service school to learn how to talk and treat customers. Yelling across the store at a customer is very disrespctful. I will not shop there ever again nor will my famiy and I will make sure that everyone knows how horiable employees u hire by posting on every social meda. Thank you.
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Customer service
Staff

Sephora Customer Care Review

Sephora
#981850
3.3
Details
I ordered a product online I didn't like it wanted to return or exchange for something else. Now I know this time of year is so busy...but I have never been treated so rudely.. sad because I shop there so often now I only feel like ordering online. This was in JcPenneys in Brighton Co.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
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Sephora Customer Care Review

Sephora
#981845
4.8
Details
Sephora at Cordova Mall Pensacola Florida. Great staff, prompt service, polite employees, hassle-free returns. Variety of products always available. Very pleased to do business here. 5*
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Short Review on November 13, 2016

Sephora
#954061
4.9
Details
I love my Sephora in Minot! They're great!!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Sephora - 5 TIMES SQUARE NEW YORK
My experience today was really depressing at 5 Times Square. I am a vib rouge and I already had purchased $209 worth of fenty new galaxy launch today during my work lunch break I came to 5 Times Square after 5pm after my work to exchange 2 of the eyeliners from fenty...
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1.0
#1122350
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I had the misfortune of winning a gift card for Sephora. I went in the store to find items I might want to try. Not one sales associate offered any type of assistance let alone took the time to make any recommendations of products I might want to try. The associates...
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1.0
#1115485
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With Christmas time almost here I'm sure a lot of us will be ordering stuff online thinking that we can bring it back for a return or an exchange or even a credit to the Fayetteville North Carolina store and Cross Creek Mall. You cannot bring Sephora products Sephora...
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1.7
#1111754
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I made a purchase from sephora.com in the total of $64.25 including shipping, and used a $50 gift card to pay for the majority of the purchase, placing $14.25 on a debit card. The package never arrived. When I called customer service, I was told it could be replaced,...
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1.6
I didn't like
  • Hidden charges
  • Being lied to by representatives
  • No digital security
#1085939
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Sephora NZ online shopping. I tried to purchase Kat Von D foundation which was advertised at 50% off in their recent sale. However when I added the products to my shopping cart I wanted no discount came off. Apparently (according to their customer service department)...
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1.0
#1070892
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This is the third time within two months that my orders were missing samples. In my recent order, I placed an order shortly after a new sample was released. My order confirmation showed that I was going to get all three. My order arrived and only two samples were in...
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1.0
I didn't like
  • Service
#1069314
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This is the third issue with online ordering with Sephora. This time I tried to place an order for lipsticks and I used lots of points (I was over 1,000) for 100 point samples. When I hit submit it said "address error." I tried to submit three times and then the...
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#1056857
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