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I made a purchase from sephora.com in the total of $64.25 including shipping, and used a $50 gift card to pay for the majority of the purchase, placing $14.25 on a debit card. The package never arrived. When I called customer service, I was told it could be replaced,...
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1.6
I didn't like
  • No digital security
  • Hidden charges
  • Poor customer service
#1085939
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Sephora NZ online shopping. I tried to purchase Kat Von D foundation which was advertised at 50% off in their recent sale. However when I added the products to my shopping cart I wanted no discount came off. Apparently (according to their customer service department)...
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1.0
#1070892
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This is the third time within two months that my orders were missing samples. In my recent order, I placed an order shortly after a new sample was released. My order confirmation showed that I was going to get all three. My order arrived and only two samples were in...
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1.0
I didn't like
  • Service
#1069314
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Sephora - Laura

Sephora
#1079373
1.0
Details
The sephora in jcpennys conroe tx Employee Randi needs to be sent to customer service school to learn how to talk and treat customers. Yelling across the store at a customer is very disrespctful. I will not shop there ever again nor will my famiy and I will make sure that everyone knows how horiable employees u hire by posting on every social meda. Thank you.
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Customer service
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Sephora Customer Care Review

Sephora
#981850
3.3
Details
I ordered a product online I didn't like it wanted to return or exchange for something else. Now I know this time of year is so busy...but I have never been treated so rudely.. sad because I shop there so often now I only feel like ordering online. This was in JcPenneys in Brighton Co.
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Sephora Customer Care Review

Sephora
#981845
4.8
Details
Sephora at Cordova Mall Pensacola Florida. Great staff, prompt service, polite employees, hassle-free returns. Variety of products always available. Very pleased to do business here. 5*
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Advertised vs Delivered
Customer service
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Short Review on November 13, 2016

Sephora
#954061
4.9
Details
I love my Sephora in Minot! They're great!!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
This is the third issue with online ordering with Sephora. This time I tried to place an order for lipsticks and I used lots of points (I was over 1,000) for 100 point samples. When I hit submit it said "address error." I tried to submit three times and then the...
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#1056857
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I placed an order through Sephora for an item to be delivered via courier to my place of work. I have all my packages delivered to work as Reception can sign for the delivery. We are a government office which is open to the public from 9.00am to 5.00pm. At 4.50pm on...
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1.0
I didn't like
  • Fraudulent behaviour
#1048164
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I found out that sephora does discriminate people by looks
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Anonymous
mel

and age . they will always wait on young people but it is the older ones who spend the money, i never get help at Sephora Topanga, bad customer service and i am a rouge. sep...

1.0
#1041490
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Sephora store security very unprofessional and quite rude. Harassing a potential customer for not buying a product upon leaving a store is totally unacceptable. They need to be better trained and controlled by store management. Witnessed this incident with a lady was...
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#1024960
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I went into sephora the other day and i must tell everyone i was so shocked and uncomfortable, i was pushed by 3 diffrent women while i was just trying to look at makeup. I wasnt standing in the middle of the walk way i was just trying move around people , anyways i...
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#1017674
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Just went into your Plaza Bonita Sephora to pick up some new lashes and I wasn't there for more than 2 minutes with my son in his stroller and an associate asked if I need help and in the same breath basically told me to put my stuff in a basket or they'll think I'm...
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1.0
#996833
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So, my friend and I finally had off time from work and decided to go to our Canton, CT Sephora location to learn how to do our contour face look and buy all the products for it. I arrived before my friend and requested a makeup artist to do so. They told me they would...
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3.1
#983889
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